Terms & Conditions

1. Acceptance of Terms

By accessing and using this website and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all users of the website, including without limitation users who are vendors, customers, merchants, and/or contributors of content.

2. Description of Services

We provide systems automation and implementation consulting services to businesses, including but not limited to:

• CRM and pipeline setup, cleanup and reporting
• Lead capture, follow-up and customer communication systems
• Workflow automation and integrations between business software
• Applied AI implementation and team enablement
• Systems assessments, including the free Systems Opportunity Check and the paid Systems & AI Opportunity Assessment
• Ongoing systems support and advisory

Services are provided on an as-is basis. We do not guarantee any specific results, outcomes, or performance improvements. All services are subject to the terms outlined in this agreement.

3. No Warranties or Guarantees

We do not make any representations or warranties regarding our services. Specifically:

• AI systems may generate inaccurate, incomplete, or inappropriate responses
• Services are provided "as-is" without warranty of any kind
• We do not guarantee increased revenue, customer acquisition, or business growth
• We do not guarantee system uptime, availability, or performance
• Third-party platforms and integrations may change or become unavailable
• AI-generated content is provided without warranty of accuracy or quality

You acknowledge that you are using our services at your own risk. It is your responsibility to evaluate the suitability of our services for your business needs.

4. User Responsibilities

You agree to:

• Provide accurate and complete information when requested
• Maintain confidentiality of account credentials and access tokens
• Comply with all applicable laws and regulations
• Not use our services for illegal, fraudulent, or harmful purposes
• Not attempt to gain unauthorized access to our systems or data
• Not reverse engineer, decompile, or attempt to discover source code
• Not use automated systems or bots to access or scrape our website
• Not engage in harassment, abuse, or threatening behavior
• Review AI-generated content for accuracy and compliance before use
• Ensure your use of services complies with all applicable laws including CAN-SPAM, GDPR, CCPA, and TCPA

5. Intellectual Property Rights

Our Content: All content on our website, including text, graphics, logos, images, and software, is the exclusive property of our company or its content suppliers. You may not reproduce, redistribute, or transmit any content without our prior written permission.

Your Content: You retain all rights to any content, data, or information you provide to us. However, you grant us a non-exclusive license to use such content as necessary to provide and improve our services.

AI-Generated Content: Content generated by AI systems provided by our service belongs to you. However, such content is provided without warranty. You are responsible for reviewing and validating all AI-generated content before using it.

Third-Party Integrations: We may use third-party services and APIs. You acknowledge that these services are subject to their own terms of service and intellectual property policies.

6. Payments, Billing, and Cancellations

Payment Terms: Fees are due as specified in your service agreement or invoice. We accept payment through the methods specified in your billing documentation.

Billing: You authorize us to charge your selected payment method for services rendered. It is your responsibility to maintain accurate payment information. Failed payments may result in service suspension or termination.

Refund Policy: Refunds are not guaranteed and are subject to the specific terms outlined in your service agreement. Requests for refunds must be made in writing within 30 days of the transaction. Refund eligibility depends on the nature of the service and reason for cancellation.

Systems & AI Opportunity Assessment: The assessment is invoiced only after we have agreed on its scope in writing. If you go ahead with an implementation project after the assessment, the assessment fee is credited in full toward that project.

Cancellation: You may cancel services by providing written notice. Upon cancellation, you may lose access to services and data depending on the type of service. Cancellation does not relieve you of payment obligations for services already rendered.

Price Changes: We reserve the right to change our fees with 30 days' notice. Your continued use of the service after price changes constitutes acceptance of new pricing.

7. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption
• Our total liability shall not exceed the fees paid in the 12 months preceding the claim
• We are not liable for third-party content, services, or actions beyond our control
• We are not liable for data loss resulting from your failure to maintain backups or secure credentials
• We are not liable for damages resulting from AI-generated content, even if inaccurate or harmful
• We are not liable for damages resulting from your use of third-party integrations or platforms

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify and hold harmless our company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising from: (a) your use of our services; (b) your violation of these terms; (c) your violation of any applicable law or regulation; (d) your use of AI-generated content in violation of law; (e) your collection and use of customer data in violation of privacy laws; or (f) any claim by a third party relating to your use of our services.

9. Third-Party Services and Integrations

Our services may integrate with third-party platforms including CRM systems, payment processors, analytics platforms, SMS providers, voice AI services, and other tools. You acknowledge that:

• We do not control third-party services and are not responsible for their operation
• Third-party services are subject to their own terms of service and privacy policies
• Third-party services may change, discontinue, or modify their offerings
• You are responsible for complying with third-party terms of service
• We are not liable for third-party service failures, data breaches, or policy changes
• You must review third-party privacy policies and terms before using integrated services

10. Dispute Resolution and Governing Law

Governing Law: These terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflicts of law provisions. You agree that any legal proceeding or dispute shall be subject to the jurisdiction and venue of the state and federal courts located in DuPage County, Illinois.

Informal Resolution: Before initiating any legal action, you agree to attempt to resolve disputes informally by contacting us with details of the dispute.

Binding Arbitration: If informal resolution fails, any dispute arising from or relating to these terms or our services shall be resolved by binding arbitration. This waives your right to a jury trial and your right to participate in a class action lawsuit.

11. Right to Modify Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the modified terms.

If you do not agree with any modifications, you must discontinue use of our services and notify us in writing.

12. Data Handling and Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is completely secure. You acknowledge that:

• We cannot guarantee absolute security of your data
• Data may be stored and processed on third-party servers
• Data may be transmitted to and through third-party services as part of service delivery
• You are responsible for encrypting sensitive information before providing it to us
• Backups and data retention are your responsibility unless otherwise specified in writing

13. Compliance with Laws

You are solely responsible for ensuring that your use of our services complies with all applicable laws and regulations, including but not limited to:

• CAN-SPAM Act (email marketing compliance)
• GDPR (European data protection)
• CCPA (California consumer privacy)
• TCPA (Telephone Consumer Protection Act for SMS/voice calls)
• State and federal advertising regulations
• Consumer protection laws
• Industry-specific regulations applicable to your business

We are not responsible for your compliance with applicable laws. You must obtain legal counsel to ensure your use of our services complies with all relevant regulations.

14. Service Interruption

We do not guarantee continuous, uninterrupted service. We reserve the right to interrupt, suspend, or terminate services for maintenance, security, or business reasons. We will attempt to provide notice, but emergency situations may require immediate service interruption. We are not liable for damages resulting from service interruptions.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These terms constitute the entire agreement between you and us regarding your use of our services and website. Any prior agreements, understandings, or negotiations are superseded by these terms.

17. Contact Information

For questions regarding these terms, please contact us at:

LPP Ventures LLC d/b/a P2MC Systems
paul@p2mcsystems.com
Elmhurst, Illinois